Frequently Asked Questions What's the base fee for a customized QR Code? Generic black and white QR Codes are FREE through our basic generator. Introductory Custom QR Codes price set at $9.95! How long does it take to get the customized QR Code? The customized QR Code is delivered upon successful credit card payment. You will be redirected and a link emailed to your registered email address. What image file types do you support? We currently support the following import image file types: PNG, JPG, BMP, TIFF, and GIF. The output QR Code is in PNG format. PNG is the recommended file type due to the low compression and support for transparency. What is Image Overlay? Image Overlay is where the image that you select is overlayed (placed on top) onto the active regions in the QR Code. What file type do you recommend for the logo? Your logo file should be of type PNG to support transparency. We recommend having the background of your logo be transparent. Crop your image file to only contain the logo with little or no border. Why isn't our logo working? Is your logo file one of the supported types (PNG, JPG, BMP, TIFF, or GIF)? We recommend your logo to be a PNG file with transparency. Any area of your logo that is not transparent will take priority in the image processing. What if I forgot my password? Click on the Forgot Password? link on the login page. Why do you request premission to post on my Facebook account? We will never post onto your Facebook account without permission from you. The ability to post on your wall will allow you to receive discounts in the future for sharing your QRt.co creation with your friends and family. Helping spread the word of QRt.co pays off! How do I change my password? You can change your password through the MY ACCOUNT page. How can I reduce the size of my QR Code? Use our URL Shortener that will encode a very short link in your QR Code. Upon scanning your code a user will be directed to this page which will redirect them to your specified page. Do purchased Custom QR Codes have the watermark? No, purchased Custom QR Codes do not have the watermark that is seen in the preview image during the creation process. Are the QR Codes limited to a certain number of scans? No, purchased Custom QR Codes do not have a limit on the number of times they can be scanned. Can the URL that the Short URL redirects to be changed? The URL that the http://qrt.co short URL redirects to cannot be changed online. Please contact us in order to change the redirect.